FAQ

I thought you had a store front?

I did!  At the end of August 2018 I gave my space to Farm Bound Organic Zero Waste Grocery.  Many of the products that I carried in my store will be found in the new store - plus a whole lot more. 

 

Looking for something you saw in our physical store but don't see in the online store? 

Just let me know.  The odds are good that I still carry the product/item but I just haven't gotten my website updated.

 

Do you offer local delivery?

Yes.  

Offer free local delivery within Kelowna and West Kelowna on all orders over $50 (before taxes).  

There is a $5 charge for local delivery of orders under $50.

You can also order online and pick your order to save you time and money.


What do you charge for shipping within Canada?

We charge $14 for shipping anywhere in Canada.

Our envelop shipping is $5.  Envelop shipping is only for our smaller items that will fit in an envelop for shipping.  


Do you ship to the USA?

Not yet.  



What is your Refill Instead Program? 

Refill Instead provides consumers the option to buy common household products in mason jars and/or refill their existing containers rather than buying a new plastic container. A deposit is added to the mason jars to encourage people to bring them back. When an empty jar is returned, it can be exchanged for a full one at a reduced rate - rewarding the customer for making a difference and refilling instead.

All the products of the refill program are made by local artisans who share the vision of Unless Market - “It’s time to change the way we shop”. The products are free of SLS, parabens, formaldehyde, gluten, phosphate, petroleum, tricolsan, fragrance and dyes. The list is long but it is important to Unless Market that they are not only reducing the use of plastic but providing clean natural products to their clients.



Do you offer refunds?

No. Unfortunately due to the nature of our business we are unable to offer refunds.