FAQ

What percentage of your products are made locally?

90% of our products are local (from Lumby to Penticton)
If a product is not local, we have it because it is eco-friendly. 



Do you offer local delivery?

Yes.  

Offer free local delivery within Kelowna and West Kelowna on all orders over $50 (before taxes).  

There is a $5 charge for local delivery of orders under $50.

You can also order online and pick your order up in store to save you time and money.


What do you charge for shipping within Canada?

We charge $10 for shipping anywhere in Canada.



Do you ship to the USA?

Yes. We charge $25 for shipping to the US. We are not responsible for any duty or surcharges that result from shipping items internationally.



I heard you sell rain barrels?  Is that true?

Yes.  We sell rain barrels that are made from reclaimed food grade barrels and come with a diverter that makes winterizing your barrel, very easy.  You can order a rain barrel through our online store or you can come see us in person. 


What is your Refill Instead Program? 

Refill Instead provides consumers the option to buy common household products in mason jars and/or refill their existing containers rather than buying a new plastic container. A deposit is added to the mason jars to encourage people to bring them back. When an empty jar is returned, it can be exchanged for a full one at a reduced rate - rewarding the customer for making a difference and refilling instead.

All the products of the refill program are made by local artisans who share the vision of Unless Market - “It’s time to change the way we shop”. The products are free of SLS, parabens, formaldehyde, gluten, phosphate, petroleum, tricolsan, fragrance and dyes. The list is long but it is important to Unless Market that they are not only reducing the use of plastic but providing clean natural products to their clients.

For a list of the products that we currently have on our refill program please check out our refill program page.


Do you offer refunds?

No. Unfortunately due to the number of unique business that we have within Unless Market we are unable to offer refunds.  We are happy to offer an exchange or store credit up to 14 days from date of purchase.